THE MISSING PERFORMANCE LAYER
Relationship Intelligence
The Human Skills Behind Organizational Performance
Revenue. Retention. Productivity. Utilization. Customer experience.
These metrics tell leaders what happened.
Transform measures the observable communication behaviors that explain why it happened—giving organizations a new layer of relationship intelligence.
WHY RELATIONship Intelligence Matters
Organizations measure results. We measure what creates them.
Revenue, retention, utilization, complaints, and client outcomes tell leaders what happened.
Relationship Intelligence helps explain why.
What Is Relationship Intelligence (RIQ)?
A measurable set of observable interpersonal behaviors.
Unlike personality traits, these behaviors can be observed, practiced, measured, and improved.
The Transform Performance Model (RIQ)
Human Behavior Creates Organizational Performance
Communication behaviors
Relationship quality
Business outcomes
Organizations don’t improve by measuring outcomes alone. They improve by strengthening the behaviors that consistently produce them.
THE MEASUREMENT MODEL
Observable. Measurable. Actionable.
Transform evaluates conversations using observable communication behaviors, not opinions, personality traits, or self-assessments.
Every interaction is analyzed through the same behavioral framework.
Conversation
Real conversations provide measurable behavioral evidence.
Observable Behaviors
We evaluate what people actually say and do.
Behavioral Scores
Behaviors are translated into measurable performance indicators.
Growth Analytics
Organizations track improvement over time.
Every score is grounded in observable behavior, not perception.
The Framework
Five Domains.
Hundreds of Observable Behaviors.
Every measured behavior belongs to one of five foundational domains of Relationship Intelligence.
Awareness & Recognition
The skills to identify and respond to relevant cues within an interaction.
Communication & Listening
The skills to communicate clearly and support productive dialogue.
Emotional Regulation & Responsiveness
The skills to maintain effective behavior during emotionally charged interactions.
Relational Integrity & Trust
The skills to support reliability, accountability, and repair over time.
Relational Impact & Guidance
The skills to guide interactions toward productive outcomes.
Measurement Is Only The Start
From Measurement to Upskilling
Transform does not stop at assessment. Once skill gaps are identified, users practice the conversations that matter most, receive behavioral feedback, and build fluency across scenarios, personalities, and settings.
Measure → Identify Patterns → Practice → Receive Feedback → Track Growth → Improve Performance
RESEARCH FOUNDATION
Built on Research. Designed for Performance.
Transform integrates decades of research spanning communication, behavioral science, organizational performance measurement, management and improvement.
The result is not another assessment.
It is a measurable framework for improving the human behaviors that influence organizational performance.
Research Foundation
Every Organization Already Has A Relationship Intelligence Score.
They just aren’t measuring it yet.
Organizations have spent decades measuring financial performance, operational performance, clinical performance, and customer performance.
The next competitive advantage will come from measuring the communication behaviors that influence them all.